Frequently Asked Questions
Everything you need to know about shopping with Mouza
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
Mouza offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Mouza ships to select international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.
How do I contact customer support?
Our support team is available via email at support@mouza.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.